Legal

FlatGrad Support & Help Center

Version 2.0

Last Updated:: June 25, 2026
Effective Date:: June 25, 2026

Welcome to FlatGrad Support

We're here to help. Whether you have a question, spotted a scam, or need to report a problem, this page will guide you to the right support option.

Quick Contact

Email: team@flatgrad.com
Response Time: Within 5 business days
Business Hours: Monday–Friday, 9 AM–5 PM CST

How Can We Help?

Report a Scam or Fraud

If you've encountered a scam, fraudulent listing, or suspicious activity, report it immediately:

Email: team@flatgrad.com with subject line: "Report a Scam"
Include: Seller/buyer name, listing details, what happened, and any evidence
We investigate all reports and take action to protect the community

Report Abusive Users

If someone is harassing, threatening, or abusing you on FlatGrad:

Email: team@flatgrad.com with subject line: "Report Abusive User"
Include: Username, messages/interactions, and context
We may suspend or ban the user depending on severity

Report a Bug or Technical Issue

Found a glitch or technical problem? Let us know:

Email: team@flatgrad.com with subject line: "Bug Report"
Describe: What you were doing, what went wrong, your device/browser
Our technical team will investigate and fix it

Request Account Deletion

Want to delete your FlatGrad account?

Email: team@flatgrad.com with subject line: "Account Deletion Request"
Include: Your full name and email address associated with the account
We'll delete your account and data within 30 days (some data retained as required by law)

Appeal an Account Suspension or Ban

If your account was suspended or banned, you can appeal:

Email: team@flatgrad.com with subject line: "Account Suspension Appeal"
Explain why you believe the decision was wrong
Provide any evidence supporting your appeal
We review appeals within 7–10 business days

Frequently Asked Questions

How do I reset my password?

Click "Forgot Password" on the login page. Enter your email, and we'll send a reset link. Check your spam folder if you don't see it.

How do I verify my .edu email?

During signup, enter your .edu email address. We'll send a verification link to that email. Click the link to complete verification. You must be a student at an accredited institution.

Can I have multiple accounts?

No. Each person should have only one FlatGrad account. Multiple accounts violate our Terms of Service and may result in suspension. If you need a new account, delete the old one first (contact support).

How do I report a fake or counterfeit listing?

Email team@flatgrad.com with subject line: "Report Counterfeit Listing". Include the listing URL, item details, and why you think it's fake. We'll investigate and remove it if confirmed.

What if I was scammed? Can I get my money back?

FlatGrad does not process payments or hold money in escrow. Transactions are directly between users. If scammed, contact your bank or payment provider immediately. We can help by banning the scammer and providing evidence to authorities if needed.

How do I change my profile information?

Log in, go to account settings, and update your profile details (name, photo, description, etc.). Changes take effect immediately.

Can I delete a listing?

Yes. Go to "My Listings," find the listing, and click "Delete." Once deleted, it will no longer appear on FlatGrad.

What if there's a dispute with another user?

FlatGrad does not mediate disputes between users. Communicate directly with the other party to resolve issues. If illegal activity is suspected, report it to FlatGrad and law enforcement.

How do I report copyright infringement?

Email a DMCA notice to team@flatgrad.com with: (1) the copyrighted work, (2) the infringing content and its location, (3) your contact info, (4) your signature and good-faith statement. We'll respond within 10 business days.

Is my data safe on FlatGrad?

Yes. We use HTTPS/TLS encryption, secure cloud infrastructure, and industry-standard security practices. However, no system is 100% secure. Never share passwords or payment info outside of FlatGrad. Report suspicious activity immediately.

How do I opt out of cookies or change privacy settings?

You can manage cookies in your browser settings or in your FlatGrad account settings. See our Cookie Policy for details. You can also submit a privacy request to team@flatgrad.com.

Community Guidelines & Policies

For more information, please review:

Safety Tips

MEET SAFELY

Always meet in public, well-lit locations
Tell a trusted friend where you're going
Inspect items before paying
Trust your instincts – if something feels wrong, walk away
Never wire money or prepay without verification

PREVENT SCAMS

Check seller ratings and history
Ask questions about items (photos, condition, flaws)
Verify housing landlord approval before signing
Don't share personal information outside FlatGrad
Report suspicious behavior immediately

Contact Us

FlatGrad Support
Email: team@flatgrad.com
Madison, Wisconsin, USA
Response Time: Within 5 business days

Thank you for being part of the FlatGrad community. We're committed to making it safe, fair, and trustworthy for all students.